Payments

How can I update my email notifications preferences? To update your email notifications preferences please contact one of our Customer Care Specialists at 888-904-4777.

How can I obtain my account number? Your account number at the top of your monthly billing statement labeled "Account Number". It’s also included on the Welcome Letter. If you cannot find your account number, please call Innovate at 888-904-4777 and Enter 0 (zero) to speak with a Customer Care Specialist.

Can a co-buyer receive a monthly billing statement? No.

How can I change the address on my account? You may change your address by contacting Customer Care at 888-904-4777.

How can I change the phone number on my account? You may change your phone number by contacting Customer Care at 888-904-4777.

Can I change the due date on my account? Yes, for qualified accounts. Call Customer Care at 888-904-4777 to see if your account qualifies for a due date change.

Can I skip or defer a payment on my account? Yes, for qualified accounts. Call Customer Care at 888-904-4777 to see if your account qualifies to skip or defer a payment.

What are my payment options?
• Self-Service Pay Online is available 24/7 at Payment Options
• Self-Service Pay by Phone is available 24/7 at 888-904-4777
• You can reach a Customer Care Specialist by phone during normal business hours at 888-904-4777
Monday – Friday from 8:00 AM to 7:00 PM Central Time
Saturday from 8:00 AM to 12:00 PM Central Time

You may also pay at any time at any MoneyGram location. You will need your account number and Receiver Code.
Innovate 7312 and Dealer Funding customers 5476