Privacy Policy
This website is owned by the Innovate Loan Servicing Corporation ("Innovate "). By using this website, you are agreeing to these Terms and Conditions.
Who we are
Who is providing this notice?
Innovate Loan Servicing Corporation. We specialize in servicing loans and leases across the U.S.
Our website address is: http://ils.theinnovatecompanies.com.
Our website address is: http://ils.theinnovatecompanies.com.
What does Innovate Loan Servicing Corporation (“Innovate”) do with your personal information?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
• Name, phone number, email address
• Social Security number and income
• Account balances and payment history
• Credit history and credit scores
• Name, phone number, email address
• Social Security number and income
• Account balances and payment history
• Credit history and credit scores
How?
All financial companies need to share customers personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers personal information; the reasons Innovate chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Innovate share?
Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigation, or report to credit bureaus.
Yes
No
For our marketing purposes –
to offer our products and services to you.
Yes
No
For joint marketing with other financial companies.
Yes
No
For our affiliates’ everyday business purposes –
information about your transactions and experiences.
Yes
No
For our affiliates’ everyday business purposes –
information about your credit worthiness.
Yes
Yes
For our affiliates to market to you.
Yes
Yes
For nonaffiliates to market to you.
Yes
Yes
How does Innovate protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and physically-secured files and buildings. We also maintain physical, electronic and procedural safeguards, including computer virus protection software, internet firewalls, and 128 bit Secure Socket Layer protocols.
How does Innovate collect my personal information?
When we purchase or service your account, we collect your personal information from the dealership where you purchased your vehicle. We also get personal information from you directly during the course of servicing your account, for example, when you
• Give us your income information
• Provide employment information
• Provide account information
• Give us your contact information
• When you fill out a contact form on our site
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
• Give us your income information
• Provide employment information
• Provide account information
• Give us your contact information
• When you fill out a contact form on our site
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
• Sharing for affiliates’ everyday business purposes information about your creditworthiness
• Affiliates from using your information to market to you
• Sharing for nonaffiliates to market to you
• Sharing for affiliates’ everyday business purposes information about your creditworthiness
• Affiliates from using your information to market to you
• Sharing for nonaffiliates to market to you
What happens when I limit sharing for an account, I hold jointly with someone else?
Your choices will apply to everyone on your account.
To limit our sharing
Use this form and mail to PO BOX 164999 Fort Worth, TX 76161 Attention “PRIVACY OPTOUT”.
Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
Other information:
Residents of California: Except for information your state laws allow or require us to share without your specific consent or notice, Innovate will not share non-public personal information with any non-affiliate, outside marketer, or non-affiliate joint marketer without your written consent.
Residents of Texas: Innovate is licensed and examined under the laws of the State of Texas and by state law is subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against Innovate should contact the Office of Consumer Credit Commissioner through one of the means indicated below: In Person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone No.: (800) 538-1579. Fax No.: (512) 936-7610. E-mail: consumer.complaints@occc.state.tx.us Website: https://occc.texas.gov
Security
This site is part of a network of sites that protect against distributed brute force attacks. The IP address of visitors are conditionally checked for malicious activities and to protect the site from specific kinds of attacks. This information is retained for 120 days.
Website tracking
Our hosting account collects some anonymous analytics data. On the other hand, we track contact form submissions and website visitors through Google Analytics. If you do not wish to be tracked, disabling or deleting cookies may limit some forms of tracking.
Our multilingual website feature uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in. No data from the user itself will be shared.
Some forms on this site require the use of Google's reCAPTCHA service before they can be submitted. If you consent to use Google's reCAPTCHA service, a cookie is created that stores your consent. This cookie deletes itself after thirty days.
Our multilingual website feature uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in. No data from the user itself will be shared.
Some forms on this site require the use of Google's reCAPTCHA service before they can be submitted. If you consent to use Google's reCAPTCHA service, a cookie is created that stores your consent. This cookie deletes itself after thirty days.
Children's Privacy Policy
We do not collect any data from children. Our site is not directed to individuals under the age of thirteen (13) nor do we market our services to such children.
Definitions
Affiliates: Financial and nonfinancial companies related by common ownership or control.
• Innovate does share with our affiliates.
Non Affiliates: Financial and nonfinancial companies not related by common ownership or control.
• Our sharing with nonaffiliates can include direct marketing companies for refinancing, direct mail and other purposes.
Joint Marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
• Innovate does not engage in any joint marketing.
• Innovate does share with our affiliates.
Non Affiliates: Financial and nonfinancial companies not related by common ownership or control.
• Our sharing with nonaffiliates can include direct marketing companies for refinancing, direct mail and other purposes.
Joint Marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
• Innovate does not engage in any joint marketing.
Questions?
Contact us at PO Box 164999 Fort Worth, TX 76161. In order to ensure that we can identify your account, please include your name, address, telephone number, Innovate account number, and social security number.